5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of ongoing quality control processes.
Security guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard business, how often can you see if the guard organization is performing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it’s important to employ a method of verification and quality control to ensure that problems connected with the deficiency of doing these tasks do not start to occur.
In this guide we will talk five (5) simple actions to enhancing your security guard service and achieving everything you picture as your ideal keyholding.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among these states, ensure your security guard organization is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security provider and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent method to display if the guard is a fantastic match for your property is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation can tell you a good deal on what to expect from that guard and it provides you an opportunity to ask a different guard if you feel it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in several circumstances the shield’s orientation to his assigned land isn’t quite as complete. We predict the orientation for the assigned land”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double bank?
Determine the answer to every one of these questions and be certain they fit with what you believe is sufficient. You should even think about sitting in on your security guard company’s orientation and your website special training to get an understanding of what goes on preparing a guard to work in your property.
Guard supervision is among the main factors of good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their work isn’t important and they start to find themselves as less of a region of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the two methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to make rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they are on your property. These tracking systems permit the security guard business to monitor the time and log the activity of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard provider provides a method of making certain each guard is secure and alert. By having guards check-in regularly together with the security guard business, at least every 30 minutes, guards believe their security is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your security as you aren’t there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure they know their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your existing security guard business.